Privacy Policy

Effective Date: September 17, 2025
Last updated: September 17, 2025

This Privacy Policy describes how Jeniffer Duncan, LPC, LAT ("we," "us," or "our") collects, uses, and protects information when you visit our website www.jduncanlpc.com (the "Website"). This policy applies only to information collected through our website and does not cover information collected during actual therapy services, which is governed by separate HIPAA privacy practices.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, and mailing address when you submit contact forms or request information

  • Appointment Requests: Preferred appointment times, brief description of concerns, and insurance information when scheduling consultations

  • Newsletter Subscriptions: Email address and name when you subscribe to our newsletter or updates

  • Correspondence: Any information you include when you email us or communicate through our website

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical Information: IP address, browser type, operating system, device information, and referring website

  • Usage Data: Pages visited, time spent on pages, links clicked, and general browsing patterns

  • Cookies and Tracking: Small data files stored on your device to enhance website functionality and analyze usage

Third-Party Information

We do not purchase or receive personal information about you from third-party sources.

2. How We Use Your Information

We use the information we collect for the following purposes:

Website Operations

  • Respond to your inquiries and contact form submissions

  • Process appointment requests and scheduling communications

  • Provide technical support and website maintenance

  • Improve website functionality and user experience

Communication

  • Send appointment confirmations and reminders (for established clients only)

  • Deliver newsletters and educational content you've subscribed to receive

  • Respond to your questions and provide customer service

  • Send important updates about our services or policies

Analytics and Improvement

  • Analyze website usage patterns to improve our content and services

  • Monitor website performance and security

  • Understand how visitors interact with our website

Legal and Safety

  • Comply with applicable laws and regulations

  • Protect against fraud, abuse, and security threats

  • Respond to legal requests when required

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Website Hosting: Companies that host our website and manage servers

  • Email Services: Platforms used to send newsletters and appointment communications

  • Analytics: Services like Google Analytics to understand website usage

  • Appointment Scheduling: HIPAA-compliant scheduling platforms for established clients

  • Payment Processing: Secure payment processors for therapy services

All service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information when required by law, including:

  • Responding to subpoenas, court orders, or legal process

  • Complying with regulatory requirements

  • Protecting our rights, property, or safety

  • Preventing fraud or illegal activities

Business Transfers

In the unlikely event of a merger, acquisition, or sale of our practice, your information may be transferred to the new owner under the same privacy protections.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies

These cookies are necessary for basic website functionality and cannot be disabled:

  • Session cookies to maintain website functionality

  • Security cookies to protect against fraud

Analytics Cookies

We use Google Analytics to understand how visitors use our website:

  • Track page visits and user interactions

  • Analyze website performance and popular content

  • Generate aggregate usage statistics

Marketing Cookies

With your consent, we may use cookies for:

  • Social media integration

  • Email marketing effectiveness

  • Targeted content delivery

Managing Cookies

You can control cookies through your browser settings:

  • Block or delete cookies entirely

  • Receive notifications before cookies are placed

  • Allow cookies from specific websites only

Note that disabling essential cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Technical Safeguards

  • SSL encryption for data transmission

  • Secure hosting with reputable providers

  • Regular security updates and monitoring

  • Access controls and authentication measures

Organizational Measures

  • Staff training on privacy and security practices

  • Limited access to personal information on a need-to-know basis

  • Regular review of privacy and security procedures

  • Incident response procedures for potential breaches

Limitations

While we strive to protect your information, no internet transmission or storage method is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain information for different periods depending on its purpose:

Website Information

  • Contact form submissions: Deleted after 2 years unless you become a client

  • Newsletter subscriptions: Until you unsubscribe

  • Analytics data: Automatically expires after 26 months in Google Analytics

Client Information

Information for established therapy clients is governed by separate HIPAA privacy practices and professional record-keeping requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

  • Access: Request information about what personal data we have about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal obligations)

  • Opt-Out: Unsubscribe from marketing communications at any time

California Residents (CCPA Rights)

If you are a California resident, you have additional rights:

  • Right to know what personal information is collected, used, and shared

  • Right to delete personal information (subject to exceptions)

  • Right to opt-out of sale of personal information (we do not sell personal information)

  • Right to non-discrimination for exercising your privacy rights

European Residents (GDPR Rights)

If you are in the European Union, you have additional rights:

  • Right to data portability

  • Right to restrict processing

  • Right to object to processing

  • Right to withdraw consent at any time

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within the timeframes required by applicable law.

8. Third-Party Websites

Our website may contain links to other websites, including:

  • Professional resources and educational materials

  • Insurance providers and payment platforms

  • Social media platforms

  • Mental health organizations

We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without appropriate parental or guardian consent. If we discover that we have collected information from a minor without proper consent, we will delete that information promptly.

10. International Data Transfers

Our website is hosted in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make changes:

  • We will update the "Last Updated" date at the top of this policy

  • For material changes, we will provide notice through our website or email

  • Your continued use of our website after changes constitutes acceptance of the updated policy

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Jeniffer Duncan, LPC, LAT
503-974-4140
jduncanlpc@gmail.com
4207 SE Woodstock Blvd. #398
Portland, Oregon 97206

Important Note: This privacy policy applies only to information collected through our website. Information collected during therapy services is governed by separate HIPAA privacy practices, which will be provided to you during the intake process if you become a client.

This privacy policy was last updated on September 17, 2025.